Have a Question About Your Order Status?
Recently Placed an Order?
YAY! You are one step closer to a whiter smile. After you place your order, you will receive an order confirmation email from us telling you we got it.
placed an order
placed an order
Wondering What’s Next?
With so many smiles to brighten and whiten, your order may take a few days to process before it is ready to be shipped. Once your order is ready, we will send you an update that it's on its way. Typically orders take around 3-5 business days to be delivered to your doorstep.

Remember, you can log into your account and check your order status at any time here.
What Does Your Order Status Mean?
We will send you an email whenever your order has been processed and your status has changed to shipped, canceled or refunded. If your order status says "awaiting payment," don't worry! No further action is needed. This just means your order is still being processed, which can take a few days. Your status will automatically update, and we'll send you a quick email as soon as your order is ready to be shipped!
placed an order
Order Shipping
We offer free standard delivery; once your order has been processed, you can expect it to arrive within five to eight business days. Although we strive to ship orders as quickly as possible, actual delivery time may vary based on distance and location. At this time, we will only ship within the U.S. and are unable to ship to P.O. Boxes. Delivery to more rural areas may require up to two additional days.
Order Cancellations
We will alert you when your order has been canceled. If this cancellation was on accident, please contact our customer service team or send an email to info@crestwhitesmile.com, so we can help get your order back on track.If your cancellation was because of something we did, we would appreciate your feedback on what we can do better.
Order Refunds
You will be notified via an order status email when your order has been refunded.

Crest provides a 60-Day Satisfaction Guarantee and will issue a refund within 60 days of purchase with valid receipt. We limited one refund per person.

Still Have Questions Related to Your Order?
Please contact our customer service team by clicking here, or by emailing info@crestwhitesmile.com. A representative should respond within three business days.

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